Maximize TickDay’s Value
Efficiently handle all customer interactions from a single platform and provide the quality experience they deserve through diverse communication channels.
Enhance efficiency and achieve superior outcomes through seamless human-machine cooperation.
Tailor dashboards to match your unique requirements, teams, and roles for a personalized user experience that suits you best.
Affordable Customer Engagement Software with enterprise-grade capabilities, delivering cost-effective solutions for effective customer interaction.
Attain thorough and intricate insights for gauging your performance and efficiency levels accurately.
Effortlessly incorporate current processes and workflows onto our platform without disruption or duplication.
Create and assign tickets for incoming queries or issues & assign priority levels to tickets based on urgency.
Set and enforce Service Level Agreements (SLAs) for response and resolution times & Monitor SLA adherence and escalate overdue tickets.
Automatically route tickets to the appropriate teams or agents & Assign tickets manually to specific agents.
Support various communication channels such as email, chat, social media, and web forms & Consolidate all queries from different channels into a single interface.
Organize tickets into queues based on categories or departments & Enable agents to easily access and manage tickets.
Create automated workflows for common tasks or processes & Automate responses, status updates, and ticket assignment based on predefined rules.
Integrate with a knowledge base to provide self-service options for users. Suggest relevant articles or solutions to agents while working on tickets.
Maintain a history of interactions and tickets for each customer. Enable agents to have a holistic view of customer information
Allow agents to collaborate internally to solve complex issues. Provide features like internal notes and mentions within tickets.
Support various communication channels such as email, chat, social media, and web forms & Consolidate all queries from different channels into a single interface.
Generate reports on ticket volumes, response times, agent performance, and customer satisfaction. Gain insights into trends and areas for improvement.
Gather feedback from customers after ticket resolution. Use surveys to measure customer satisfaction and identify areas for improvement.
Transform Your Process Today!!